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Technical Support Manager

at General Dynamics Information Technology in Oklahoma City, Oklahoma, United States

Job Description

Req ID: RQ172470

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: NACI (T1)

Job Family: Engineering (General)

Skills:

Process Optimization,Service Delivery Optimization,Technical Operations Management

Experience:

6 + years of related experience

Job Description:

Seize your opportunity to make a personal impact as a Technical Support Manager supporting the United States Postal Service (USPS). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Technical Support Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Technical Support Manager joining our team to manage our efforts supporting the Maintenance Technical Support Center, ensuring that USPS mail handling equipment is maintained and operational.

HOW A TECHNICAL SUPPORT MANAGER WILL MAKE AN IMPACT:

+ Manages technical service-related operations for an organization.

+ Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications.

+ Ensures that physical inventory levels are monitored and replenished as needed.

+ Responsible for designing and implementing improved process or operational policies.

+ Recommends changes to products or services to fulfill customer needs.

+ Relies on extensive experience and judgment to plan and accomplish goals.

+ Leads and directs the work of others.

+ A wide degree of creativity and latitude is expected.

WHAT YOU’LL NEED TO SUCCEED:

Education:

+ Bachelor of Science in Engineering or equivalent field

Required Experience:

+ 6+ years of related experience

Required Technical Skills:

+ Familiar with a variety of the field’s concepts, practices, and procedures

Required Skills and Abilities:

+ Working knowledge of managing technical service-related operations for an organization

+ Prior working experience overseeing the work of engineering, IT and/or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications

+ Prior work experience ensuring all physical inventory levels are monitored and replenished as needed

+ Strong designing and implementing skill improv process or operational policies

+ Strong communication and problem solving skills

+ Strong leadership skills with working knowledge in a manager role

Security Clearance Level:

+ Ability to obtain and maintain a Public Trust security clearance and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting

+ The security clearance for this program requires the selected candidate to have resided in the US for the past five years. The selected candidate cannot have left the country for longer than 90 consecutive days and no more than 180 cumulative days.?

Location:

+ On Customer Site in Oklahoma City, OK

GDIT IS YOUR PLACE:

+ 401K with company match

+ Comprehensive health and wellness packages

+ Internal mobility team dedicated to helping you own your career

+ Professional growth opportunities including paid education and certifications

+ Cutting-edge technology you can learn from

+ Rest and recharge with paid vacation and holidays

\#GDITCareers #Engineering #ServiceDelivery

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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Job Posting: JC258013984

Posted On: Apr 07, 2024

Updated On: Apr 25, 2024

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