at OU Medicine, Inc. in Oklahoma City, Oklahoma, United States
Position Title:Patient Services Representative- Part Time- Afterhours Clinic
Department:OUHP Kids 1st Clinic - Edmond
General Description: Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.
Schedules patient appointments, either by telephone or in person
Provides information about clinic operations
Obtains patient demographics on new patients and updates demographics on established patients.
Answers telephone calls and distributes to the appropriate people.
Prepares and enters healthcare providers' schedules into the computer.
Coordinates schedules as directed to patient requiring multiple services.Check In/Check Out
Greets patients as they come into the clinic for scheduled appointments.
Accepts payments and writes receipts.
Totals encounter forms and inspects the form for completeness and accuracy.
Codes procedures and diagnoses.
Ensures the resident and faculty signatures are on the encounter form and chart.
Copies insurance cards and distributes to the appropriate people.
Prepares encounter forms and billing packets for patients to be seen.
May prepare and type daily deposits.
Balances and closes cash box daily.
Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)
Prints and faxes physician schedules to offices.Filing and Organization
Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
Copies medical records for patients and other providers or facilities.
Files patient charts.
Prepares inactive patient charts for storage. Maintains log of charts in storage.
Secures charts that have been sent to storage that are needed in the clinic.
Replaces torn charts with new covers.
Makes up new patient charts and/or packets of information
Prepares new patient inserts for charts.
Requests medical records from other facilities.Referrals and Authorizations
Talks to patients about financial accounts.
Verifies insurance eligibility and primary care physicians for patients.
Secures referrals to other providers for HMO patients.
Secures referrals from PCPs for HMO patients to be seen in the clinic.
Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.Miscellaneous
Dispenses supplies as needed.
Notifies appropriate person when supplies are low and need to be reordered.
Types notes and letters for physicians as needed.
Makes immunization cards as needed.
Logs mail receipts according to University policy.
Sorts and distributes mail.All Areas
Communicates with patients of all ages in a professional manner at all times.
Communicates with co-workers and employees in a manner which promotes a highly "team oriented" approach.
Enhances professional growth and development through in-service meetings and education programs.
Maintains patient confidentiality.
Performs related work as required
Performs other duties as assigned.
Education: None required.
Experience: 1 or more years of professional work experience required. 2 or more years of experience in customer service preferred.
OR equivalent combination of education and experience.
Licensure/Certifications/Registrations Required: None required.
Knowledge, Skills & Abilities:
Good verbal and written communication skills
Customer Service skills
Interpersonal skills - able to work effectively with other employees, patients and external parties
Proficient with the use of Microsoft Office tools
Current OU Health Employees - Please click HERE to login.OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, s exual orientation, gender identity, genetic information or protected veteran status in accordance with applicable federal laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. Reasonable accommodations are made to the known physical and mental limitations of qualified individuals with disabilities.