Lead Human Resource ServiceNow Systems Analyst, Remote

at Lumen in Oklahoma City, Oklahoma, United States

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Human Resource (HR) ServiceNow Systems Analyst role will report to the Sr. Manager of HR Process and Automation, and its focus will be on developing and supporting our ServiceNow HR environment and HR Workflows. This role is expected to work with our internal stakeholders to ensure that we have the best automated processes and workflow aligned with business needs and best practices. This position will be responsible for ensuring proper design, configuration, development, testing, and documentation of change request. It is expected that this role will work with an Agile mindset to create value across multiple HR ServiceNow modules. This role has the ability to drive innovation!

The Main Responsibilities

+ Assist in building and maintaining internal ServiceNow HR technical documentation, manuals, policies, and processes

+ Support periodic HR releases and platform release upgrades

+ Develop ServiceNow HR integrations and process automation.

+ Configure and maintain ServiceNow HR environment and its associated workflows

+ General support and maintenance of ServiceNow HR module, reporting, dashboards and associated workflows

What We Look For in a Candidate

+ Bachelors degree with 6+ years of overall HR experience

+ ServiceNow System Developer certification

+ 3-5 years’ experience with ServiceNow development experience with focus on HR module and associated workflows

+ Demonstrated ability with ServiceNow HR module, Case Management, Onboarding and general self service capabilities

+ Experience in IT service management (ITIL V4 certification preferred)

+ Ability to analyze, troubleshoot and resolve complex software application related problems

+ Exceptional customer service skills

+ Applies standard methodology, techniques, procedures and criteria

+ Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results

+ Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow and ITIL processes

What to Expect Next

Requisition #: 259131

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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Job Posting: JC190791340

Posted On: Aug 25, 2021

Updated On: Dec 03, 2021