Help Desk Representative I
Click the Facebook, Google+ or LinkedIn icons to share this job with your friends or contacts. Click the Twitter icon to tweet this job to your followers. Click the link button to view the URL of the job, which then can be copied and pasted into an e-mail or other document.
Tulsa, OK 74103
HDRI handle basic and advanced troubleshooting by taking customer and store personnel calls to resolve store issues. Level I HDRs also field calls from Corporate Personnel to direct them to Level II HDRs. Calls that cannot be resolved by Level 1 HDRs or that require more advanced technical knowledge are escalated to Level II HDRs
HDRI ensure store issues are completed and resolved in a timely manner
Performs basic and advanced diagnostic testing and troubleshooting
Understands and executes customer protocol for issue escalation
Identifies, documents and escalates sever issues, trends or chronic problems
Communicates effectively and diplomatically with customers across multiple mediums.