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Help Desk Representative I

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Job Details
Job Order Number
Company Name
Physical Address
9 E 4th St
Tulsa, OK 74103
Job Description

HDRI handle basic and advanced troubleshooting by taking customer and store personnel calls to resolve store issues. Level I HDRs also field calls from Corporate Personnel to direct them to Level II HDRs. Calls that cannot be resolved by Level 1 HDRs or that require more advanced technical knowledge are escalated to Level II HDRs
HDRI ensure store issues are completed and resolved in a timely manner
Performs basic and advanced diagnostic testing and troubleshooting
Understands and executes customer protocol for issue escalation
Identifies, documents and escalates sever issues, trends or chronic problems
Communicates effectively and diplomatically with customers across multiple mediums.

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