Engineering Solutions Manager
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Tulsa, OK 74129
The Engineering Solutions Manager leads and manages staff in the architecture, development, maintenance, and supporting the Credit Union’s LAN and WAN networks, VOIP infrastructure, network security, and server systems across the organization. In addition, the Engineering Solutions Manager will participate in the architecture, installation, monitoring, maintenance, support, and optimization of all network hardware, software, server systems, and communication platforms.
? Embody the Credit Union’s core values of Trust, Integrity, Teamwork and Making a Difference and ensure that new employees understand and embrace these core values.
? Serves as the implementation project manager to include, acquisition, testing, installation, operation of hardware and software, documentation, and educates staff on new technologies and systems.
? Leads and mentors direct reporting staff and provides professional development, tools, guidance, escalation support, and support. Also, mentoring and guidance on the assigned areas of expertise for other Technology Solutions departments.
? Evaluate current server, network, and telecommunications infrastructure with technology changes, develop long range plans to address areas of concern to accomplish goals established within the Strategic Technology Plan under the direction of the CIO.
? Responsible for: resolving direct report staff issues by counseling, discipline, or other corrective actions. Managing staff schedules, day off requests, interpersonal matters, and proposing staffing models to accomplish department and company goals.
? Responsible for: server system settings including but not limited to virtualization systems, SAN, backup and recovery, hardware, scalability, troubleshooting, and maintenance.
? Responsible for: network programming and hardware including but not limited to analyze and resolve network hardware and software problems by performing diagnostic testing to determine source of problem and make necessary repairs. Maintain professional communication with supervisor when significant problems and errors in the system occur. Manages and maintains VOIP telephony infrastructure to include phone system voicemail and call center services including UCCX. Develops and maintains wireless architecture, configure and deploy access points, troubleshoot access point interference, management of the wireless controller, and perform basic wireless site surveys. Prepares documentation of network configuration, asset management, applications, design, and assumes responsibility for performing timely and effective user support services. Switch configurations, VSS, spanning-tree and 802.1q trunks, and routing configurations. While utilizing a strong knowledge of EIGRP and BGP peering relationship and traffic flows.
? Responsible for: network security including but not limited to architecture, analyzing current network security, implementing new systems, and procedures when necessary. Oversees IPS Management, firewall configurations, and VPNs based on project and operational requirements. Utilizes Network Access Control role configurations based on use and filtering requirements while checking server and firewall logs, scrutinizing network traffic for credit union violations, and evaluating inconsistent adherence to security policies. Analyzes and resolves security breaches and vulnerability issues in a timely and accurate fashion.
? Responsible for: support of assigned assets and end user functionality including but not limited to assisting users in accessing network resources. Provides departmental phone, e-mail, and in-person support to end users. Provides training for end users on installed user and network software and/or works with Training department to develop necessary training materials and delivery structures. Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel and with management. Maintains regular contact with all departments to obtain information and to correct errors in network and system operations. Distributes materials on updated projects. Keeps users informed of the status of their requests. Completes hardware and software licensing functions and inventory management duties. Ensures company compliance with software licensing agreements.
? Maintains an activity log of problems, analyzes data, and makes recommendations for action.
? Maintains professionalism, integrity, and ethics in all actions and conversations with internal customers and outside vendors.
? Follow policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP) and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.
? Performs other duties as assigned.