Business Systems Analyst - POS Systems Support
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Oklahoma City, OK 73163
Req ID: 136607
BASIC PURPOSE: The Business Systems Analyst role is to support the installation, configuration, maintenance, and troubleshooting of retail solutions. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve system issues to maximize the benefit of Love’s IT systems investments.
Review and analyze the effectiveness and efficiency of multiple existing systems and develop strategies for improving or further leveraging store systems.
Ensure compatibility and interoperability of store systems.
Assist in the deployment of new applications and enhancements to existing applications.
Conduct research on hardware and software products to justify recommendations and to support purchasing efforts.
Advise on software specifications and assist in the review process to provide direction to vendors
Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
Assist in the planning, design, development, of new applications and enhancements to existing applications.
Meet with decision makers, systems owners, and end users to define business requirements and systems goals, and identify and resolve business systems issues.
Contribute to system training materials for end users on all modified and new systems.
Provide root-cause analysis and communicate results to the various vendors
Other duties assigned as needed.
EDUCATION AND EXPERIENCE:
HS Diploma or equivalent required
College diploma or university degree in the field of computer/information science, management information systems, or equivalent work experience preferred.
3-5 years of proven experience in implementing, supporting, and troubleshooting software and hardware solutions, systems, or products.
Ideal Experience (not required): Working knowledge of retail systems, payments processes, and fueling software; NCR, Verifone/AJB, Xpient
SKILLS AND PHYSICAL DEMANDS:
Hard skills: Ability to become a subject matter expert in any application; ability to troubleshoot application errors/exceptions including parsing logs in various formats (CSV, TSV, XML, etc.) and recreate issues in the lab environment; working knowledge of SQL, to include basic sub-queries; working knowledge of network and Windows operating systems; working knowledge of current computer/network hardware, protocols, and standards; basic scripting skills required; ability to use an office suite such as MS Office;
Soft Skills: Excellent written and oral communication skills; excellent listening and interpersonal skills; ability to conduct research into systems issues and products as required; ability to communicate ideas in both technical and user-friendly language; highly self-motivated and directed; keen attention to detail; proven analytical and creative problem-solving abilities; ability to effectively prioritize and execute tasks in a high-pressure environment; strong customer service orientation; experience working in a team-oriented, collaborative environment; ability to operate independently as required; ability to validate vendor documentation for completeness and accuracy
Typical Physical Demands:
Occasional evening and weekend work to meet deadlines.
After-hours on-call support in a rotation.
Occasional travel may be required.
Requires prolonged sitting, some bending and stooping.
Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Manual dexterity sufficient to operate a computer keyboard, mouse, power tools, and other computer components.
Requires normal range of hearing and vision.
Job Function(s): Information Technology
Clean Places, Friendly Faces. It’s been the guiding principle at Love’s for more than 50 years, and it’s leading us into the future. We’re passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love’s has two primary kinds of stores. Our ‘Country Stores’ are fueling stations with a convenience store attached. The larger ’ Travel Stops’ are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more.
Loves is an Equal Opportunity employer – M/F/Vets/Disabled.