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RN - Case Manager

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Job Details
Job Order Number
Company Name
SSM Health
Physical Address

Shawnee, OK 74802
Job Description

Role Purpose:

Coordinates systems and services with an organized, transdisciplinary team approach which delivers quality, cost-efficient care to patients through the continuum of health care services. Appropriateness of admission and continued stay reviews are conducted concurrently or retrospectively. Collaborates with the patient, family and other members of the health care delivery team to facilitate appropriate movement through the care continuum as demonstrated through quality outcomes. Works effectively with internal and external customers and proactively improves case management processes. Provides direct input to St. Anthony Shawnee Hospital annual Utilization Management/Case Management/Performance Improvement Plans and is accountable for the successful completion of the action plan developed.


+ Comply with national and state compliance standards. Assess data to determine medical necessity and appropriateness of level of care and/or admission based on approved criteria, with minimal direction. Attend and actively participate in departmental, hospital and medical staff meetings as assigned.

+ Monitor utilization of resources and services in a quality-conscious manner and in relation to covered services and length-of-stay parameters. Manage clinical and operational bottlenecks which impact the quality, length of stay and resource utilization and documents the results. Negotiate the utilization and coverage of services with other stakeholders.

+ Refer all questionable utilization cases to the physician advisor and/or management for discussion and facilitates action plans developed. Prioritize caseload according to changes in the patient’s condition, the current and future care plans. Coordinate denial of benefits notice with physician, business office and patient/family.

+ Assist patients in benefits management to include proactive negotiation with third-party payors and agencies to optimize payment of services rendered for alternative cost-effective levels of care to activate client needs and interests. Assume a global perspective with regard to the fiscal well-being of the patient, the organization, network and the health care system.

+ Promote safe, competent utilization review and discharge planning using philosophy, policies, procedures and standards of care of various disciplines to in include, department, and national standards. This is accomplished through rounds, multi-disciplinary team conferences and meetings with patients/families, payors and health care team members the patient’s needs, including needs related to age, medical diagnosis, treatment options, financial resources, psycho-social and spiritual needs, knowledge base, health status expectations and discharge planning. Collaborate with the patient/family and multidisciplinary staff to develop and adjust care protocols, treatment goals, and discharge goals. Coordinate care and establishes goals for a specific patient population from pre- admission through discharge. Consult with Social Worker to facilitate difficult discharges, nursing home discharges, and other social issues.

+ Collect, record and maintain clinical information gathered from concurrent or retrospective review of the medical record and compares to approved standards, pathways or protocols, with documentation in EMR

+ Participate actively in the collection and analysis of outcome data, e.g., quality, length-of-stay, cost and charge, and identify and make recommendations for improvement within a designated patient population or service line.

+ Serve as a resource and hospital liaison to patients/families, physicians, the health care team and external organizations with regard to the case management program, available health care resources, appropriate level of care and financial issues. Contribute to the development, monitoring and evaluation of the department performance improvement plans.

+ Demonstrate respect for self and always respects the rights and dignity of others. Recognize patient rights by providing for confidentiality of patient information and by reporting ethical issues through appropriate processes. Accountable for own learning needs and seeks opportunities to increase competencies and to receive feedback.

+ Function as a liaison for patients and families for their payor, knowledgeable about Medicare and Medicaid regulations. Educate nursing staff and physicians about case management programs.

+ Perform other related duties as assigned that correspond to the overall function of this position.

Minimum Qualifications:

+ Licensed by the Oklahoma Board of Nursing as a Registered Nurse.

+ Three years of recent clinical experience in health care as a registered nurse with demonstrated management experience and leadership ability.

Preferred Qualifications:

+ Two years Utilization Review/Utilization Management or Case Management preferred.

+ Knowledge of computer software and hardware applications and basic statistics preferred.

Physical Requirements:

Employees in this position are, or can be, required to possess the
following physical capabilities:

+ Lifting, carrying, pushing and/or pulling up to 100lbs.

+ Stooping, kneeling and/or crouching daily

+ Standing or walking more than 3 hours a day

+ Reaching, grasping, fingering, and/or feeling more than5 hours a day.

+ Visual acuity in order to correctly distinguish skintone variations, evidence of IV infiltration, infection; able to readtelemetry, blood pressure gauges, etc.

+ Audio acuity in order to correctly distinguish variousbody sounds (i.e., respirations, heart tones, bowel sounds).

+ Audio acuity to discern sounds made by various types ofmachinery or equipment that would indicate dangerous or improperoperation.

About SSM St. Anthony Shawnee Hospital -

St. Anthony Shawnee Hospital is a 102-bed acute care facility with approximately 60 physicians and 550 health care professionals that has been serving the health care needs of the Shawnee, Okla. community since 1964. The hospital offers a wide range of services that include cardiology, oncology, surgery, emergency services and urgent care. Formerly known as Unity Health Center, SSM Health finalized an agreement to bring Unity into our system in 2012. St. Anthony Shawnee Hospital offers the community extensive diagnostic services close to home. Additionally, it provides urgent care services in a new location that includes in house lab services and X-ray for the convenience of patients. St. Anthony Shawnee Hospital has been recognized for quality by Press Ganey and the Oklahoma Quality Award, and the hospital is a Certified Healthy Business.

SSM Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex

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