Member Services Representative I
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Handle heavy inbound call volume and moderate outbound calls, exercise independent judgment to help address member issues, and work in emergency situations with speed and accuracy. ~ Experience & Education: 0-2 years’ experience in a customer service, call center or emergency services environment; utility experience preferred. A high school diploma or GED is required. Must reside within 30 minutes of Vinita, OK since this position requires some on-call availability. ~ Equipment: Ability to effectively use equipment such as, but not limited to: Personal and laptop computers, Microsoft Office products, standard phone systems. ~ Receive incoming calls concerning power outages, and enter tickets with all pertinent information repair crews need to find and restore outages safely. Receive calls concerning general information questions. Provide correct information to members by following written policies and procedures. Escalate issues to the proper level of authority by notifying on-duty supervisor of any incidents requiring immediate attention or follow up action. Resolve members’ billing and disconnect for non-payment issues by performing activities such as making arrangements for payment according to procedures, and reconnecting service.