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Managing Consultant - Healthcare Performance Excellence Case

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Job Details
Job Order Number
Company Name
Navigant Consulting Inc.
Physical Address

Job Description

Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global professional services firm that helps clients take control of their future. Navigant’s professionals apply deep industry knowledge, substantive technical expertise, and an enterprising approach to help clients build, manage and/or protect their business interests. With a focus on markets and clients facing transformational change and significant regulatory or legal pressures, the Firm primarily serves clients in the healthcare, energy and financial services industries. Across a range of advisory, consulting, outsourcing, and technology/analytics services, Navigant’s practitioners bring sharp insight that pinpoints opportunities and delivers powerful results. More information about Navigant can be found at

Navigant’s Performance Excellence practice specializes in large-scale operations improvement, post-merger integration, and business transformation work for academic medical centers and large health systems, community hospitals and large physician practices. Our solutions are tailored with skilled teams to collaborate with client departments on implementing processes and creating efficiencies to withstand changes in the industry. Areas of expertise include: clinical process improvement, labor and non-labor expense reduction and corporate and operational expense assessment.


+ This person will serve as an RN/Case Management expert within our Clinical Impact Solutions team

+ Will provide hands-on clinical case management consuting services to our healthcare provider clients (hospitals, health systems and academic medical centers)

+ S/he will work nationally with healthcare providers in all aspects of clinical operations that impact patient access, care coordination and discharge planning

+ Will conduct length-of-stay and/or patient flow assessments for large community hospitals, academic medical organizations and/or large physician practices

+ Will assess nursing department operations and their role in the management of patients from a care coordination and flow perspective

+ Will assess and recommend leading practices related to case management, utilization management, social work, physicians, nursing and multi-disciplinary roles and responsibilities relative to care coordination across the continuum of care

+ Will conduct assessments of medical staff structure, roles and responsibilities relative to care coordination, patient throughput and discharge processes

+ Will partner with medical staff leaders, such as a physician advisor to the case management function or the Chief Medical Officer assigned to case management initiatives

+ Leverages data to redesign and/or implement efforts in the areas of case management/nursing, utilization review, patient placement, discharge planning and/or clinical documentation, patient flow systems

+ Will spearhead change through team structures to achieve measurable outcomes relative to length of stay, denials management, expense reduction, additional capacity or other key throughput processes


+ Must have a current Registered Nurse/RN license

+ Must have utilization Management expertise

+ A thorough understanding of provider/hospital/clinical operations

+ Ability to develop and monitor performance metrics at all levels of the Care Management and Throughput flow processes (ensures and promotes, consistent, quality oriented, national leading practices, in all Clinical Operations and Throughput Services)

+ Knowledge of and familiarity with IT solutions and databases which are integral to enabling efficient and appropriate to the Capacity Management, Care Management and Patient Throughput

+ Three to five years (minimum) of experience in clinical operations, care management/care coordination, bed management and/or throughput experience in a provider setting


+ Graduate degree from an accredited college or university, preferably in Business, Healthcare Administration, Nursing or Industrial Engineering

+ Two years of consulting experience in the provider setting and/or subject matter described above preferred

+ A minimum of two years of management experience

+ Ability to work with, and use data to effective change

+ Proficient in Excel, Word, and PowerPoint skills and ability to independently produce documents or aptitude to develop this level of skill within a defined period of time

+ Flexible, positive, clear interpersonal and communication skills with ability to facilitate the exchange of information within all levels of NCI as well as a provider based, client organization, including, but not limited to, surgeons, anesthesiologists, hospital executives, and other professional and ancillary staff

+ Analytical skills related to independently interpreting, preparing and analyzing budget and workload data, LOS information, comparisons with relevant federal and/or other performance based data

+ Capacity to adapt and lead others to understand and accept values, strategies, goals and plans in response to changing business conditions

+ Ability and willingness to travel full time.

+ Frequently communicates with clients and coworkers and must be able to share information effectively

+ Strong conceptual, as well as quantitative and qualitative analytical skills

+ Flexibility and responsiveness in managing multiple projects in sometimes high-pressure situations simultaneously

+ Self-motivator with ability to work independently

+ Plan, direct, and coordinate work activities of others

+ Frequently travels by airplane, train or car as necessary to perform work at another location

The company offers competitive compensation packages including an incentive compensation plan, comprehensive medical/dental/life insurance, 401(k) and employee stock purchase plans.

Navigant does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Navigant and Navigant will not be obligated to pay a placement fee.

Navigant is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Navigant will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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