Technical Solutions Rep II
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Tulsa, OK 74152
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
+ Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
+ Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
+ Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
+ Begin to proactively assist customers to avoid or reduce problem occurrence.
+ Work is often reviewed by Supervisor or Team Lead.
Education and Experience Required:
+ High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.
Knowledge and Skills:
+ Articulate in excellent written and verbal communication skills.
+ Experience in customer facing role either remote or face to face.
+ Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
+ Demonstrated problem solving skills.
+ Accuracy in data entry.
+ Excellent fluency in language to be supported.
+ Experience in a phone based remote role, e- support, e-chat, or similar.
+ Familiarity with computer technology.
+ Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities