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Corporate Audiovisual Technical Lead

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Job Details
Job Order Number
Company Name
Love's Travel Stops & Country Stores
Physical Address

Oklahoma City, OK 73163
Job Description

Req ID: 120070

Basic Purpose : The primary purpose of the Corporate Audiovisual Technical Lead role is to plan, direct and control equipment and resources to ensure that event spaces, conference rooms, and mobile audiovisual technologies meet business requirements. Top candidates will have a proven history of exceptional customer service, A/V installation, project management, and technical proficiency in audiovisual and control technologies.

Major Responsibilities:

+ Plan, design, and implement audiovisual and control systems for shared spaces.

+ Serve as project manager for A/V installation projects utilizing both in-house resources and vendors.

+ Coordinate corporate resources and 3 rd party vendors to plan and implement A/V installations and upgrades.

+ Meet with stakeholders to plan audiovisual integration for shared spaces in new construction projects.

+ Serve as Lead on-site technical support for large company events involving audiovisual technologies.

+ Serve as Tier III support for shared spaces, providing on-site analysis, diagnosis and resolution of complex technology problems for end-users.

+ Capture information in the ticketing system and manage tickets according to the incident management guidelines for the Corporate Support team.

+ Manage the Audiovisual incident queue and ensure that tickets are being worked according to priority and documented procedures

+ Stage equipment as needed for special events working with the facilities maintenance team

+ Ensure that appropriate equipment is available in inventory for quick deployment.

+ Write/Update knowledge base articles to ensure that documentation is kept up to date for other team members

+ Strive to meet Key Performance Indicators established by the Customer Care Manager

+ Establish a routine maintenance schedule for spaces and equipment ensuring that equipment is optimized for ease of use, reliability, and visual appeal

+ Maintain a comprehensive list of equipment that is currently being utilized

+ Make recommendations for Audiovisual standards

+ Identify spaces where equipment is not meeting business needs and propose changes working with IT leadership

+ Maintain standards for the equipment that is currently being deployed

+ Document and make recommendations for vendor support and consolidate when possible

+ Achieve a positive relationship with vendors and users by establishing recurring meetings to discuss the state of technology and support

+ Ensure that SLA’s are in place with vendors to ensure that the support is sufficient for business needs

+ Partner with the voice team to understand crossover technology such as video conferencing and provide support

+ Work closely with network, infrastructure, security, procurement, desktops, etc. to meet customer needs

+ Other duties assigned as needed.

Education and Experience:

+ Education:

+ REQUIRED: HS Diploma or equivalent required

+ PREFERRED: Bachelor’s Degree in the field of Computer Science/Management of Information Systems OR Associate’s Degree in the field of Computer Science/Management of Information Systems with 4 years of Audiovisual experience

+ PREFERRED: Certifications pertaining to Audiovisual systems design and installation (Crestron, Panasonic, CTS, etc.), Project management.

+ Experience:

+ REQUIRED: 3 years in a technical support role pertaining to A/V support

+ REQUIRED: Previous experience in a 24×7×365 IT Operations environment

+ PREFERRED: 5 years in a technical support role pertaining to A/V support

+ PREFERRED: Experience supporting control system technologies

+ PREFERRED: Formal project management training or certification (PMP, etc)

Skills and Physical Demands:

+ Hard Skills: Project management, both formal and informal. Advanced technical knowledge of audiovisual and control systems, Windows and Apple products, peripherals, Windows 7, 8, and 10, and the Microsoft Office Suite; ability to read and understand technical manuals, procedural documentation and OEM guides; audio/visual systems integration and support; understanding of LAN and WAN internetworking devices like routers and switches; technical writing ability to develop knowledge base articles and standards documentation.

+ Soft Skills: Strong customer service orientation; effective interpersonal and relationship-building skills; strong written and oral communication skills; analytical and problem-solving abilities, with keen attention to detail; self-motivated and directed, with the ability to effectively prioritize and execute tasks under littler supervision; experience working in a team-oriented, collaborative environment; Demonstrated ability to read and write fluently in English.

Typical Physical Demands:

+ Serve as an escalation point outside of normal business hours

+ Requires prolonged sitting, some bending and stooping.

+ Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.

+ Manual dexterity sufficient to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.

+ Requires normal range of hearing and vision.

Job Function(s): [[mfield1]]

Founded in 1964 by Tom Love, Love’s Family of Companies is headquartered in Oklahoma City, Oklahoma, and remains entirely family owned and operated. With more than 300 locations in 40 states, Love’s approximate growth rate is 20 stores per year. Love’s has consistently ranked in the top 10 on Forbes’ Magazine’s annual listing of America’s largest privately held companies. From the first filling station in Watonga, Oklahoma, the Love’s commitment has remained the same: “Clean Places, Friendly Faces.”

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